Terms and Conditions


Please read these terms and conditions of use (“Terms and Conditions”) carefully as they form a legally binding agreement between persons who use the Site (the “Users”, including yourself as a “User”), Danone Specialized Nutrition (Singapore) Pte Ltd (“Danone Dumex”), and each member of the group of companies of which Danone Dumex is the parent, subsidiary, or affiliate company. If you proceed to use this website (the “Site”), you are agreeing to all of the Terms and Conditions, including our Expected Code of Conduct (as set out below). Please also read our Privacy Policy, which forms part of these Terms and Conditions.


  1. This Site is maintained by Danone Dumex to provide Users with an avenue to receive and exchange information as well as communicate with each other. Please feel free to browse this Site.
  1. The Site and its content (which includes, but is not limited to, information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, data and other materials, collectively referred to as “Content”) are designed to comply with Singapore laws and regulations and are intended for use by persons residing in Singapore. Danone Dumex makes no representation that any information contained in this Site is relevant or appropriate to persons residing in other locations.
  1. This Site offers you the option of viewing information about Souvenaid. If you choose to view this information, you are accepting that Danone Dumex is supplying this information at your individual request for informational purposes.
  1. All accounts must be registered with a valid personal email address that you access regularly so that notification emails can be sent to you. Accounts registered with someone else’s email address, or with temporary email addresses, may be closed without notice. We may require Users to re-validate their account if we believe they have been using an invalid email address. We reserve the right to close accounts if any User is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple Danone Dumex accounts, or if a non-Singapore-based User pretends to be a Singapore-based User, or disrupts any of our services in any way.
  1. Use of this Site is at your own risk. Danone Dumex and/or its affiliated companies make no representations about the suitability of the information contained in this Site for any purpose. Neither Danone Dumex nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages, whether in an action of contract, negligence or other tortious action, arising out of your access to, or use of, the Site. This includes damages to, or viruses that may infect, your computer equipment. Without limiting the foregoing, everything on the Site is provided to you ‘as is’ without any warranties as to merchantability, fitness for a particular purpose, or non-infringement.
  1. The copyright to the Content of this Site belongs to Danone Dumex. Users may download materials for their own personal, non-commercial use, provided all copyright and other proprietary notices are kept intact. The copying, redistribution, re-posting, publication, adaptation or alteration of any part of this Site for any public or commercial purposes is prohibited without written prior permission from Danone Dumex. When you transmit or post any material to or on this Site, you grant to us non-exclusive, worldwide, perpetual, fully sub-licensable royalty free license under your copyright and other intellectual property rights to use, reproduce, modify, adapt, publish, translate, create derivative works from or display or distribute that material worldwide via the Site, or in any way without any duty at all to account to you. You acknowledge that you are responsible for any material posted on the Site. This means that you (and not we) have full responsibility for the material submitted, including its legality, reliability, appropriateness, and ensuring that it does not breach anyone’s intellectual property rights or is used in breach of confidence.
  1. The trademarks, logos, characters and service marks (collectively the “Trademarks”) displayed on the Site are registered or unregistered trademarks of Danone Dumex. Nothing contained in this Site should be construed as granting, by implication, estoppel or otherwise, any license or right in and to the Trademarks without the express written permission of Danone Dumex. Your use of the Trademarks and Content of the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are advised that Danone Dumex will aggressively enforce its intellectual property rights in its Trademarks, the Site and its Content to the fullest extent of the law, including seeking criminal sanctions.
  1. A variety of Content is available on the Site. Danone Dumex strives to keep the Content that we post on the Site accurate, complete, and up-to-date, but we cannot guarantee, and are not responsible for, the accuracy, integrity, quality, completeness, timeliness or that it will not be objectionable to you, of any Content whether provided by ourselves or by Users. In order to ensure everyone can get the most out of this Site please read and abide by our Expected Code of Conduct (as set out below).
  1. Images of people or places displayed on the Site are either the property of, or used with permission by, Danone Dumex. The use of these images by you is prohibited unless specifically permitted by these Terms and Conditions or by specific permission elsewhere on the Site. Unauthorised use of images may violate copyright, trademark and/or publicity laws as well as communications regulations and statutes.
  1. The Content presented in this Site or provided by our Careline personnel is provided with the understanding that neither Danone Dumex nor its Users are engaged in rendering medical, counselling, legal or other professional services or advice. The Content in this Site or provided by our Careline personnel is available for informational purposes and it is not intended as medical or healthcare advice nor is it intended as a substitute for professional advice relative to a specific condition or questions you may have regarding a medical condition or legal problem. Always seek the advice of your general practitioner, paediatrician or other qualified healthcare professional regarding any medical condition before starting any new treatment.
  1. Personal information voluntarily submitted to Danone Dumex via the Site, such as interactive registration may be used by Danone Dumex for the purposes of providing goods and services that best suit your needs and interests. It may also be used internally to assess the function of the Site and the needs of our customers. By providing such information, you expressly consent to Danone Dumex using your personal information in this way. Please refer to our Privacy Policy for more information.
  1. This Site may contain links to other sites. Danone Dumex is not responsible for the content of any other site or for on-going review of other sites. The inclusion of any link to such sites does not imply endorsement by Danone Dumex. Your linking to any other sites is at your own risk. Danone Dumex encourages you to be aware when you leave the Site and to read the terms and conditions of these third party sites. These Terms and Conditions apply solely to information collected by Danone Dumex on this Site. Hyper-linking to this Site, in any manner, is not permitted without Danone Dumex’s written permission.
  1. Danone Dumex does not represent or warrant that this Site, or any site to which ours is linked, will be accessible or available on a timely basis, or that access to the same will be uninterrupted or error free.
  1. Danone Dumex reserves the right to alter or delete material from the Site at any time. The information published on this Site could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Danone Dumex may make improvements and/or changes in the product(s) described herein at any time.
  1. Danone Dumex may, at any time, revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should, therefore, periodically visit this page to review the current Terms and Conditions. Danone Dumex will give reasonable notice to you of any such revisions and seek your acceptance of such revisions where necessary.
  1. Danone Dumex reserves all rights to deny or restrict access to this Site to any particular person, or to block access from a particular Internet address to this Site, at any time, without ascribing any reasons whatsoever.
  1. These Terms and Conditions shall be governed and construed in accordance with the Laws of the Republic of Singapore. Any dispute in relation to this Site, all rights and obligations and all actions contemplated by these Terms and Conditions, inclusive of the Privacy Policy, shall be submitted to the exclusive jurisdiction of the courts of the Republic of Singapore.
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