1) Must I register for an account to shop on the Nutricia E-store? Yes, you are required to set up an account to make an order, just click on the ‘Sign Up” button. Be a member to receive exclusive deals and offers
2) I forgot my password and am unable to log in, what can I do? You may change your password by navigating to the “Login or Create an Account” tab and setting a new password
E-SHOP & PAYMENT
3) What are the available payment methods? The Nutricia E-store only accepts Paypal to ensure a smooth and secure checkout.
4) Can I amend my order after payment? No, amendments to orders are not allowed after payment has been processed Click here to view our *Returns Policy*.
5) I have received the wrong order, what should I do?
6) What currency are the prices displayed or transacted in? Payment will be transacted in SGD currency and make payable to our distributor, Apex Marketing Pte Ltd
7) Do the prices listed on the website include GST? All prices listed are inclusive of GST.
7) Do the prices listed on the website include GST? All prices listed are inclusive of GST.
For overseas orders, you may be subject to taxes and different countries have different tax policies:
For Malaysia, customs tax may be imposed for goods above RM500
DELIVERY
8) Can I choose my preferred delivery timeslot? You will not be able to choose the delivery timeslot. Delivery schedule as follows:
It will take 1 to 3 working days. An SMS will be sent to you to inform you of the delivery date. Delivery time slots will be done Monday to Sunday (9am to 10pm). No deliveries will be made on Public Holidays
9) What happens if I am not around to receive my order?
Our delivery partner will drop you a call for the next delivery date and time. You may also instruct our delivery partner to leave the shipment in a safe location by utilizing the OTP code sent via SMS upon contacted by our driver.
10) Can I reschedule delivery for my order? You can reach out to us through the “Contact Us” form, alternatively: